How do I return an item?
ZUUM Return Policy As Easy As 1, 2, 3
Verify your desired return(s) against our policy for processing.
SPECIAL NOTE: If product was purchased from an authorized distributor and it has been more than 15 days from invoice (Pick Up Date) please contact ZUUM Tech Support directly for an RMA number and details on how to ship back. ZUUM will handle your direct RMA in a quick, efficient matter so that you can continue to focus on your business.
(Under Warranty New Condition)
If product is under warranty which is from code date on product label (Brackets have Limited Lifetime Warranty, Hard Drives 1 year and all other products 2 years) and is NOT physically damaged (Can be sold as New) or missing any parts, credit or new replacement will be made if product is not needed or operating per your expectations.
(Under Warranty Physical Damage/Not New/ Missing Parts, Packaging)
If product is under warranty but has physical damage or missing parts ZUUM will Repair the unit and ship back ground freight to customer at no additional charge.
NOTE: If credit is required a minimum 25% restock fee will apply. Additional charges above 25% may be needed pending the overall condition of the return.
(Out Of Warranty)
Items outside warranty period please contact 888-861-7351 or firstname.lastname@example.org to determine repair cost.
(Please call in advance for RMA number. Returns sent back without RMA number may be returned to sender) Please be prepared with code dates and model numbers that you want to return.
Please Contact Tech support by phone (888) 861-7351 or email@example.com for all return issues.
(Please package all returns in a double box as to not damage original unit packaging and place Return Authorization Number on the outside of shipping carton.)
Please ship back to our returns warehouse.
4321 W Sam Houston Pkwy N. Ste 120
Houston, Texas 77043